Refund Policy

Organiser Refund Policy Requirements

1. Refund Policies and Administration

1.1 Minimum Requirements.

We understand that refund policies vary depending on the type of event and the Organiser. Because of that, we provide flexibility for Organisers to post their own policies with respect to their events, so long as they meet the following minimum requirements:

(a) Refund policies must be posted on the applicable event page;

(b) Refund policies must provide for a refund or other make good for failure to provide the advertised goods and services (e.g., event cancellation);

(c) Refund policies must be in accordance with all applicable local, state, provincial, national and other laws, rules and regulations.

(d) Refund policies must include specific instructions on how to obtain a refund, including how, when and where to direct a refund request;

(e) Refund policies may not be changed with respect to purchases made prior to the date of such change and its posting to the applicable event page;

(f) Refund policies must set out a specific time frame within which refund requests will be responded to, which should not exceed five (5) business days for a first response; and

(g) Refund policies must otherwise be fair and reasonable.

If a refund policy is not posted or does not meet these minimum requirements set forth above, Compete Easy may (but has no obligation to) modify such refund policy such that it meets these minimum requirements. Such modification may take the form of making changes to the Organiser's posted refund policy on the applicable event page or retroactively applying such changes at the time of a dispute, chargeback and/or refund request.

1.2 Refund Process.

In order to initiate a refund request, Compete Easy instructs Consumers to contact the Organiser directly as set forth in the Organiser's applicable refund policy. The organiser agrees to administer its refund policy in accordance with the terms set forth on the applicable event page and the minimum requirements set forth in Section 1.1 above.

When a Consumer requests a refund and the Organiser does not respond by either refunding or denying the request after seven (7) days, Compete Easy may execute the refund on behalf of the Organiser.

1.3 Compete Easy Review.

In the event that Organiser fails to honour a refund that a Consumer believes is due under the applicable refund policy and/or the minimum requirements set forth above, that Consumer may request that Compete Easy initiate a refund by contacting Compete Easy. Compete Easy will review the facts and circumstances and determine whether or not a refund is due in accordance with the applicable refund policy and the minimum requirements set forth above. Compete Easy will endeavour to complete its review within thirty (30) days of being contacted by the Consumer. All determinations by Compete Easy with respect to these Refund Policy Requirements, including without limitation the orders to be refunded and the size of any refund, shall be final and binding on both Organiser and Consumer.